About Us
About Us
24/7 PHONE ANSWERING SERVICE FOR YOUR BUSINESS
Welcome to Abbott Answering Service, your premier provider of professional answering service from Western to Central New York. It is our goal to always provide clients with efficient, accurate, and friendly services that can be customized to meet their every need.
We’ve been providing pay-per-call answering service
to Buffalo, Syracuse, & Rochester, NY and the surrounding areas since 1948. We have over six successful decades of experience in the Telephone Answering Service (TAS) industry.
We use high-tech telephony equipment that gives us advanced answering capabilities. Top efficiency and effectiveness are what we aim for and always provide to our many loyal clients.
"Abbott has always been a pleasure to deal with for the past 30 years. Your staff is professional , polite and dependable. Thank you for all the years of great service."
-Ted Backus, Backus Brothers Construction
MISSION STATEMENT
At Abbott Answering Service, we strive to provide our clients with superior customer service that exceeds expectations. With a 24/7 operation, we have live operators administering to the needs of our clients and their customers in a friendly and efficient way. We offer numerous communication resources to serve a variety of businesses, tailoring each to the needs of every client.
VALUE STATEMENT
People Answering People:
Callers speak with live operators at the beginning of the call, and our operators strive to answer on the first ring.
Efficiency:
Our dedication to our clients is shown in how we handle your business’s calls.
Options:
We provide a variety of options to meet the individual needs of our clients in all communication/answering areas.
Principles:
We operate with a level of integrity that upholds high principles guided by truth, honesty, and sincerity.
Leadership:
We are leaders in the industry and stay up to date on the latest services we can provide to our clients
Excellence:
We stand behind the services we offer and hold ourselves accountable to high standards.
"Joseph, after 11 years of trying to make sure I don’t miss any calls during night, weekend, or on vacation, there’s nothing better than forwarding my calls to your answering service knowing they will be taken promptly and I will only be contacted if it’s necessary."
- Joe Snyder, Julie's Portable Toilets.
VISION STATEMENT
Guided by our Mission and Values, our Vision is to provide a superior service to our customers, fulfilling all their answering needs and help grow their business.
Let us apply our mission, our vision, and our professional answering services to help your business excel and succeed. We are available for your assistance 24/7. Call 716-827-3515 today to learn more; let’s connect our people with yours!
HIPAA Compliant Secure Messaging Only Answering Service in WNY.