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Benefits of an Answering Service During a Pandemic

proadAccountId-15635 — Thu, 22 Oct 2020 15:01:31 GMT

The world of business is changing during this pandemic, but one thing that will remain the same is how vital human connection is. As businesses start opening back up, they are looking for new ways to regain profits and grow their businesses. However, some businesses are faced with fewer resources, furloughed staff members, and new ways of operating with social distancing guidelines in place.

Being connected to a human is even more important during these challenging times. Callers like to receive timely responses, but with staffing problems, how can your small business ensure customer's calls will be answered? A telephone answering service can help provide your customers with the peace of mind they are looking for and provide a good first impression of your business.

Some of the benefits of using an answering service during a pandemic include:

Personal Touch

Customers like to talk to people, not answering machines. This is especially true during times of crisis. A personal human touch is valuable to customers, especially when they are dealing with complex purchases and important decisions. Now, customers can do so from a safe distance.

Manages Demand

Now that more and more businesses are open and people are trying to return to normal living, businesses are receiving a higher volume of calls and reaching out about backlogged inquiries. An answering service helps you manage these calls.

Improve Accessibility

In order for your business to recover quickly, it's important that your business line remains open and available for customers. An answering service allows you to keep multiple lines open at a given time. Don't miss out on any opportunity to increase your business. Even when your business is not open during normal business hours, our after hours answering service can help attract new customers, even while you're sleeping.

Remote Working

No matter where you are working, you can transfer calls to an answering service easily.

Grab Opportunities

It's important to answer all phone calls so you don't miss any opportunities, especially during these troubling times. Not all callers will leave a voicemail, which could cause a loss in sales. An answering service will make sure you don't miss opportunities as no call goes unanswered.

Let Us Help With Small Business Answering Services

At Abbott Answering Service, serving the Buffalo, Syracuse, and Rochester, NY areas, we care about your business and want to provide you with the support you need. We offer a unique approach when it comes to providing your business with an effective phone answering service. Our service can be fully customized as we can provide HIPAA-compliant message delivery, SMS texting, e-mail, voicemail boxes, and so much more for small businesses to medium and large-sized companies. Personalize answering services to meet your needs and specifications. Contact us today for more information!

How Our Answering Service Can Help You Keep Clients In The Know

Tue, 11 Aug 2020 12:57:32 GMT

Set Up An After Hour Answering Service With Our Help

We’re all slowly getting used to our new normal in a COVID-19 world. Everyone has had to deal with disruptions to their normal routine. Many businesses have had to make cuts to staffing, whether to comply with social distancing or permanently. Wouldn’t it be nice to have an answering service that automatically notifies your customers of new hours?

If your business is located in the Buffalo, Rochester, or Syracuse, NY areas, call Abbott Answering Service. Since 1948, we’ve been helping businesses throughout the area with a telephone answering service. Instead of having an automated message or recording system take care of your customers, Abbott Answering Service uses real people with very friendly attitudes. Whether you’re in the legal, medical, real estate, or commercial industry, we can make sure your customers have a friendly and personal way to get a hold of you when needed. In fact, we always try to answer the call on the first ring. It’s all part of our commitment to your business.

All of our messaging services and phone answer services can be fully customized to perfectly meet the needs of your business. No matter what size your business is, you can rest easy away from the office knowing your customers have a reliable way to get a hold of you. When people choose businesses, they like to choose someone they can trust, and an after hour answering service from Abbott Answering Service goes a long way toward establishing trust. We’re available 24/7 and consider ourselves a pioneer in the answering service business.

Call us for a free quote on an answering service for your business or to learn more about what we do!

Positive Effects an Answering Service Can Have on Your Business

Thu, 02 Apr 2020 17:25:10 GMT

The value of creating a positive impression when someone calls your business cannot be overstated. Depending on the nature of your company, many people might never interact with it through any other means than telephone communication. Whether it's a potential new client inquiring about your products or a longstanding repeat customer who depends on your prompt service, it's imperative that they hang up the phone satisfied. While providing quality customer service is a goal of every business, for most it's not the sole focus. Let your employees and team focus on what you hired them for and leave the phones to a professional answering service like ours.

Abbott Answering Service works with small, medium, and large businesses in the Rochester, NY area. We understand that no two companies are the same and that needs and expectations will vary for each. Our telephone answering services are available for commercial offices, attorneys, medical professionals, real estate companies, home health agencies, property management groups, and more. There are many benefits to hiring an answering service. Here are some of the ways that working with us can have a positive effect on your business.

Save Money: Yes, of course hiring a telephone answering service requires some financial investment. The expense is nothing, however, when compared to that of employing a dedicated person for the job in house. Salary, benefits, and materials like a desk and computer add up. Taking advantage of an answering service offers the same, if not better, benefits as having a dedicated customer service rep. but at a fraction of the cost.
Make Money: Data shows that maintaining a strong relationship with customers leads to greater profitability. The majority of consumers are willing to spend more when they feel like they are being provided with exceptional customer service. While on the other hand, 78% of people forgo an intended transaction when they are faced with a negative experience.
Round The Clock Availability: Our modern world emphasizes convenience above all else, and customers want to be able to contact you on their own schedule. Considering that many callers don't leave messages or hang up when they have to deal with an automated voice instead of a real person, your business is missing out on a lot of potential by only answering the phones during certain business hours. By being reachable 24/7 you will create confidence in your customers which goes a long way towards retaining valuable relationships.
Professionalism: The speaker on your phone represents the voice of your company. The trained and experienced receptionists at a professional answering service will give even the smallest companies the appearance of "Big Business." Leave your callers with the impression that they've chosen a reliable company with the resources and dedication to answer their needs.
Additional Services: Our customer service specialists do a lot more than forward calls and take down messages. We can directly help your business function by booking appointments, providing information and support, processing payments, gathering leads, submitting orders, and collecting analytics data for you to better understand the nature of the calls your company receives. And all this will be done according to the specific protocols of your business.

Contact Abbott Answering Service today to discuss the ways we can assist with your business' needs!

Behind Every Great Small Business in Syracuse, NY is a Great Answering Service

Thu, 12 Dec 2019 20:12:46 GMT

At Abbott Answering Service, we answer when you can’t. We offer services in the Syracuse, NY area to fit the specific needs of your business. Whether you need us during the day, to catch up on overflow, after hours, or full time, we are ready to provide our clients with efficient, accurate, and friendly services.

Telephone Answering Service For All Different Industries:

Medical

We can provide 24/7 medical answering services to residents in the Syracuse, NY area. Medical answering services have many benefits as they can save you time and money, protect employee personal time, keep irrefutable records, increase patient satisfaction, and more. When you provide your patients with a service where they can get questions answered, they won't have to leave long, detailed messages and wait for someone from your office to follow up with them the next day. We are HIPAA compliant.

Legal

In some cases, time is of the essence in legal cases. If you are bombarded during the day and need assistance answering calls that come into your office, we can help. We are fully trained to answer questions your customers may have. They will feel more appreciative speaking to a human rather than an automated machine.

Real Estate

In the real estate field, it is important to respond back to you clients in the quick manner. We offer convenient telephone answering services for your real estate business, so you don't have to miss out on any offers. We can also help customers by answering general questions about upcoming open houses, appointments, new listings, and more.

Contact Us!

Abbott Answering Service is happy to answer phone calls and relay messages for a wide range of clients in the Syracuse, NY area. For more information, give us a call today!

Benefits of Medical Answering Services

Thu, 05 Sep 2019 16:58:35 GMT

When it comes to the medical field, people have a lot of questions. By providing your patients with a service where they can get questions answered, they won't have to leave a message waiting for someone from your office to follow up with them the next morning. 24/7 medical answering services are trained to give your patients the information they are looking for.

These services aren't new. They have been around a long time, but are becoming more important these days. Over the years they have evolved in order to meet the needs of medical professionals and their patients. Some benefits to using a medical answering service include:

HIPAA Compliant

Medical answering services are HIPAA compliant, meaning all personal health information will be protected in accordance with HIPAA regulations.

Save Time

When your staff spends time on the phone, it's time they could have spent on other important tasks. Medical answering services allow staff members to focus on other tasks while taking care of the call volume, especially after hours. Every minute saved helps increase your profitability.

Save Money

These services allow medical offices to hire fewer employees which in turn means less money spent on salaries, training, insurance, and more.

Protect Personal Time

After-hours is a time for medical professionals and staff to unwind and relax. Medical emergencies may occur and these problems will need to be handled, but questions about medical concerns can be answered by a medical answering service. This allows patients the ability to speak with a trained health professional after-hours, 24/7.

Keep Irrefutable Records

Calls made through a medical answering service can be monitored, recorded, and time-stamped providing your office with accurate and irrefutable records when you need them.

Increase Patient Satisfaction

All of these benefits will help you create a satisfying experience for your patients. We can help you decrease the wait times that patients spend trying to get answers and will address important calls in a timely manner.

At Abbott Answering Service, serving Syracuse, NY, we can help you customize your medical answering services to meet your specific needs. Give your patients the attention they need when they need it. Call us today!

Telephone Answering Services for Syracuse, NY

Mon, 10 Jun 2019 12:32:05 GMT

Even though automated messaging and recorded answering services are convenient, there’s nothing better than a friendly, real voice on the other side of the line when you need it most. Potential customers, clients, or patients all appreciate having a real person to talk to! Abbott Answering Service specializes in several industry-specific phone answer services that can help bolster your business and start off a great customer/client/patient relationship right from the first call.

Small Business Answering Service

Have a small business in Syracuse? It’s important to make yourself as available as possible for every customer inquiry or call. Every call could mean potential business for you, and Abbott Answering Service can make sure that every single one is received!

Property Management Answering Service

There’s no telling when prospective tenants or sellers will call your property management or real estate office. Don’t miss out on a great opportunity! Our after hour answering service can take care of any of those last-minute calls for you.

Medical Answering Service

Whether you have a small dental office or home health service, you can benefit from Abbott Answering Service! Aside from scheduling appointments, we can answer questions that your patients have, giving them peace of mind leading up to their appointment. A friendly voice can help ease any worries and offer reassurance that just can’t be delivered in an automated message.

Lawyer Answering Service

As an attorney, you have an extremely busy schedule. With potential clients looking for assistance and current clients making appointments, our answering service can help organize your firm and give you more time for your clients.

Abbott Answering Service extends its services to businesses and offices throughout WNY and Central NY, including Rochester and Syracuse! Let us help make a positive impact on your operations by calling us today.

Why Use an Answering Service?

Tue, 02 Apr 2019 15:48:14 GMT

Increase Custom Satisfaction & Convert Prospective Clients

It's well known that individuals looking to contact a service provider would rather connect with a human being than with an automated system, or leaving a message. Abbott Answering Service has many trained technicians to handle these calls for you.

This is especially important for companies or practices that are looking to grow their business. What kind of marketing are you doing? What is your advertising budget? If these prospective customers, clients, or patients reach out and the first interaction they get is with an answering machine, this may sway their decision to do business with you. Allow us to handle your after hours, and weekend calls for you!

Answering Service For Medical Professionals - Buffalo, NY

Mon, 18 Feb 2019 23:27:08 GMT

Are you connecting with your patients?

It can feel impossible to keep up with patient calls at times... We understand, and are here to help. Not only will this benefit the patient in addressing their needs, but will also improve their overall experience at your practice. This will decrease the likelihood of them looking for another provider. We provide professional answering services for many medical professionals and would love to help you too!

Keys to Success

proadAccountId-15635 — Mon, 21 Jan 2019 17:08:57 GMT

What matters to your customers?

There have been qualitative and quantitative studies that outline what consumers care about when interacting with a business. We recently found an article published through American Express that highlighted a few things that customers desire. Some of their findings include, but are not limited to; Being on time with delivery, earning the advocacy of your customers, and making a connection. While these may seem intuitive, they are by no means an easy task to accomplish. If your customers are reaching out and the calls are not being answered, that is a quick start to a negative customer experience. We provide 24/7 answering service and have been doing so for 70 years. We emphasize professionalism and a positive customer experience to help ensure your customers, clients, or patients are fully satisfied with interacting with your business. Check out this info and the full study at the link below;

https://about.americanexpress.com/press-release/wellactually-americans-say-customer-service-better-e...

What Customers Are Looking For When Calling A Business

proadAccountId-15635 — Mon, 21 Jan 2019 16:13:40 GMT

WNY's Premier Answering Service

Above is a referenced study from Clutch.co (see full study here; https://clutch.co/call-centers/resources/what-callers-want-answering-services-2017-survey ) This poll was taken to identify what consumers desire when interacting with a human regarding a business matter. The good news is that at Abbott Answering Service, our trained technicians take pride in providing superior customer service to ensure that all of your company's calls are handled in-line with all of these ideals in mind.

Providing Your Customers With The Best Experience

proadAccountId-15635 — Sat, 19 Jan 2019 13:44:28 GMT

Be Available To Your Customers

As a business owner, you continuously strive to provide the best customer experience from start to finish. This is a best practice and helps foster longevity in relationships with your customers. One thing that can attribute to a "bad" customer experience is being inaccessible. When customers are calling, they want to speak to a live party to address their needs. Whether a patient is calling regarding a medical issue, or a homeowner is reaching out to a plumber for emergency service, having a live party to take the call is of the utmost importance. The Huffington Post published that 67% of customers cite a bad experience as a reason for churn. Don't allow your customers to interpret their experience as bad due to an inability to connect with you.

Source: https://www.huffingtonpost.com/vala-afshar/50-important-customer-exp_b_8295772.html

The Value Of An Answering Service

localedge@digitalproductsuite.com — Sat, 19 Jan 2019 12:10:24 GMT

How Many Customers Are You Missing Out On

Here at Abbott Answering Service, we have been assisting clients throughout Lackawanna & West New York for 70 years! When you reach out to a service provider, how often do you leave a message on a answering machine? We have seen studies that suggest that up to 80% of people will disconnect a call without leaving a message once directed to an answering machine! Do not worry, we are here to help. We provide a professional answering service 24 hours a day, 7 days a week, to ensure you are not missing out on opportunities to connect with prospective, and currents customers. Call us today to see what we can do for you.