Abbott Answering Bureau offers a number of services and customizes your account to fit the needs of your business. Some of these services include:
Personalized Answer Phrase: We can consistently answer your calls exactly as you do during your business hours. You choose how you would like us to answer your calls.
Accurate Personalized Messages: When answering your phone, our operators receive personalized prompts to ensure that a correct and thorough message is obtained. We can customize the information based upon your businesses needs.
Friendly and Courteous Operators: Our employees are trained professionals who answer all calls efficiently. People answering people! There is no electronically recorded cold message that can discourage potential business.
24 Hour Check-in Service: This allows you to keep in touch with you business from anywhere, anytime.
Message Transfer: At your request, messages can be transferred or copied to your business associates who can aid in satisfying your customers' needs.
Call Patching: You can request that important calls be transferred directly to you.
Message Audit: Each time your messages are taken or delivered to you, they are time stamped with the date, time, and operator initials, so you can efficiently manage your messages.
Security: Only authorized personnel can access your business information. Check-in codes can be setup and changed.
Message Retrieval: Your messages are saved and stored for a period of one full year and can be accessed for you at anytime.
Client Customer Service: Our office managers are available 24 hours a day to take your questions and address any concerns/needs you have.