When it comes to choosing an answering service for your business, numerous factors should be considered. When choosing an answering service, consider us first. By having an answering service work for you, you are placing your trust in their representation of your business, and at Abbott Answering Service we will justify that trust. We are here to represent you and offer our best services to you and your clients.

Our services include:

Professional Answering Service Buffalo, NY

  • Personalized Answer Phrase: We can consistently answer your calls exactly as you do during your business hours. It’s your choice!

  • Accurate Personalized Messages: When answering your phone, our operators receive personalized prompts to ensure that an accurate and thorough message is obtained. 

  • Friendly and Courteous Operators: Our experienced employees are fully trained to answer all calls efficiently. There is no recorded cold message that can discourage potential business. 

  • 24 Hour Check-in Service: Keep in touch with your business from anywhere, at any time.

  • Message Transfer: At your request, messages can be transferred directly or copied to your business associates who can aid in satisfying your customers’ needs.

  • Call Patching: By request, important calls can be transferred to you directly.

  • Message Audit: Each time your messages are taken or delivered to you, they are time stamped with the date, time, and operator initials, so you can efficiently manage your messages.

  • Security: Your business information can only be accessed by authorized personnel. Check-in codes can be setup and changed. 

  • Message Retrieval: Your messages are saved and stored for one full year and can be accessed for you at anytime.

  • Client Customer Service: Our office managers available 24/7 for your questions and concerns. 

Get the personalized answering service you deserve for your business and count on the Abbott Answering Service professionals. All of our services can be customized to fit the needs of your business!

Inquire Today